DKSH to bring easy payment solutions to customers in Singapore

DKSH will be offering a more convenient payment solution to customers in Singapore

Media release

Singapore, February 24, 2021 –- DKSH, a leading Market Expansion Services provider for companies seeking to grow their business in Asia and beyond, has launched a new payment solution bringing smoother experience to its customers in Singapore.

With the accelerated need for digital transformation among businesses in the wake of COVID-19, many organizations have increasingly tapped into the potential of eCommerce. Recognizing the need to digitize in response to the changing business landscape, DKSH has made continuous investments to expand its digital capabilities and to provide innovative solutions to their customers. One such effort is DKSH Digital, a solution that provides a comprehensive product suite in online channel management, digital marketing, e-fulfilment and data analytics to help traditional firms navigate the associated market complexities of bringing their business into the eCommerce space. Additionally, with the onset of digital payments, DKSH has also streamlined the current cash collection process that was still manual to a large extent and required an extended period of time to complete.

DKSH collaborated with HSBC Singapore as its banking partner to implement a PayNow QR payment solution for customer invoices to accelerate cash collections and reduce manual intervention. The end vision was a seamless invoice payment experience accessible on DKSH's B2B platform - Connect Customer - that would enable clients to make invoice payments by simply scanning a QR code. The teams worked together over the course of one month to create a QR Payment Gateway that would not only allow QR code payments to be made online, but also send a credit notification call to their systems. This payment entry was then directly posted to their SAP Enterprise Resource Planning (ERP) platform, with a consolidation report generated for DKSH's finance team every hour for easy tracking and reconciliation.

Priya Kini, Head of Global Banking, HSBC Singapore added: “Digitizing the collections process remains one of the major concerns for treasurers. That is why we continue to invest in developing innovative solutions, including PayNowQR and Omni-Collect, to support their transformation journey. We are pleased to be able to support DKSH in their optimization and transformation agenda.”

Patrick Stillhart, Vice-President FMCG, Malaysia and Singapore, at DKSH: “With growing business needs and changing customer behavior, DKSH is currently at the forefront of embracing and advocating a digital agenda to stay relevant in this competitive and fast-evolving space. Working with HSBC, DKSH is driving excellence in operational efficiency, client and customer experience, laying good ground to spearhead our digital transformation.”

For further information, please contact:

DKSH Business Unit Consumer Goods

Sheena Flannery

Director, Group Communications

+66 2 220 9739

sheena.flannery@dksh.com