For over a century, DKSH Malaysia has ridden through economic uncertainties, infrastructure challenges, and evolving consumer behaviors to maintain its stature as the market’s preferred partner for companies expanding their presence in Malaysia.
DKSH is the leading Market Expansion Services provider for companies who want to grow their business in Malaysia. We provide our partners with sound expertise, on-the-ground logistics, and tailor-made services to large and small and medium-sized companies. We offer more than 170 clients and 14,000 customers a comprehensive portfolio of services along the value chain in the fields of consumer goods, healthcare, performance materials, and technology.
Challenge
In Malaysia, businesses face diverse challenges including navigating evolving regulations for compliance, risk management, and as well as understanding and leveraging cultural nuances for business success.
Businesses must address logistical challenges in certain regions for better connectivity, while overcoming skill gaps and retaining talent for sustained growth.
They must have the ability to carve a niche in a saturated market through effective strategies. Aligned with current demands, companies must demonstrate social responsibility for long-term success.
Approach
To tackle these challenges, we have taken the following approaches:
Innovation. We prioritize innovation by continuously evolving our service offerings, integrating technology, and improving operational processes to stay ahead of market trends and meet changing consumer demands.
Partner-centric focus. We adopt a partner-centric approach, placing a strong emphasis on understanding and addressing the evolving needs and preferences of our clients and customers. By providing tailored solutions and personalized services, we strengthen customer relationships and foster loyalty amidst intensifying competition.
Operational efficiency. To mitigate the impact of economic uncertainty and infrastructure challenges, we focus on enhancing operational efficiency and cost-effectiveness across our business operations.
Market expansion and diversification. We explore opportunities for market expansion and diversification of our portfolio and minimize risks associated with market volatility and competition.
Result
Among the notable recognitions and awards the team has garnered include The Edge Malaysia Centurion Club Awards 2023 and the Global Economics Awards 2023 where our Business Unit Consumer Goods was named as the Best FMCG Distribution Partner.
DKSH Malaysia’s Business Unit Performance Materials was awarded the prestigious 2022 Gold Distributor of the Year Award by Wacker and the Distributor of the Year Award by Dow Consumer Solutions in 2023. We were also acknowledged as a top workplace by Great Place to Work.
These recognitions are important milestones in our journey as we celebrate our 100th anniversary. They highlight our unwavering dedication to delivering excellence and our ongoing commitment to helping businesses expand their presence in Malaysia, making us the trusted partner for growth.