DKSH Vietnam Customer Care Center has been honored with the Bronze Award of Best Contact Center to Work by the Contact Center Association of Singapore. This achievement underlines DKSH’s commitment to providing an excellent workplace for employees.
Ho Chi Minh City, November 14, 2023 – DKSH, a leading Market Expansion Services provider in Asia and beyond, recently received the prestigious Bronze Award of Best Contact Center to Work for the Customer Care Center in Vietnam by the Contact Center Association of Singapore (CCAS). This is a testament to the tireless endeavor of DKSH Vietnam’s Customer Care Center to deliver excellence to employees.
Driven by a vision of delivering value and reaching enterprise-wide customer experience in the contact center industry, the CCAS is a great platform for customer care centers to be recognized across the region. Moreover, CCAS supports its members with education, networking, knowledge sharing, and collaboration to put excellent customer service at the core of business while fostering the customer care industry. Hence, DKSH Vietnam Customer Care Center is proud to be recognized as one of the best contact centers to work in the region by the board of jury.
DKSH Vietnam Customer Care Center is evaluated as a key function in DKSH’s operational excellence and contributes to the grant number of orders for sales. It has been continuously driven to improve processes while enhancing a high-performance and engaging workplace culture through diversity, equity, and inclusion.
Nguyen Thanh Giang, General Manager, Omni-channel Sales & Marketing, Business Unit Healthcare, DKSH Vietnam, stated: “Being a trusted partner to many businesses, we are consistently accelerating our Customer Care Center in Vietnam to deliver excellence to our customers every day with a high-engagement workplace. We are also committed to contributing to this emerging industry in Vietnam as we believe that the greater the customer experience is, the more successful we are together”.
About DKSH
DKSH’s purpose is to enrich people’s lives. For more than 150 years, we have been delivering growth for companies in Asia and beyond across our Business Units Healthcare, Consumer Goods, Performance Materials, and Technology. As a leading Market Expansion Services provider, we offer sourcing, market insights, marketing and sales, eCommerce, distribution and logistics as well as after-sales services. DKSH is a participant of the United Nations Global Compact and adheres to its principles-based approach to responsible business. Listed on the SIX Swiss Exchange, DKSH operates in 37 markets with 32,600 specialists, generating net sales of CHF 11.3 billion in 2022. www.dksh.com